IT Service Delivery Lead, huge growth opportunity

Location: Derby or Warrington

Organisation: IT

Department: IT

Required Security Clearance: SC

A senior leadership role within the SMR IT Function, you will drive the transformation across SMR from an IT perspective and deliver the wider IT Service Management Functionality. .

With a user base that will ultimately be in excess of 40,000 you'll have phenomenal growth and opportunity as the operations scale up and your responsibilities increase. From the outset you'll be working collaboratively with the CIO and the leadership team to design, execute, and lead multiple teams through organisational change efforts of varying size and complexity. The role encompasses best practice from ITILv4, you should consider, the latest emerging technology, process, and wider manufacturing and engineering enhancements to ensure that SMR IT functionality is fit for purpose and able to exploit the latest technological and process enhancements industry and sector wide. 

In addition, the role must input strategic insight into the IT Services roadmap against a backdrop of capability and programme delivery.

The role is responsible for all Opex (Azure, xaaS and augmentation) expenditure across operational programmes within IT, ensuring their deliverability, resourcing and design of requirements using the approved SMR governance method for service delivery.

The role chairs the following governance boards:

  • CAB – Responsible for change assurance into live service, including cutover, go live preparation and dual running of systems and decommissioning/sunset of applications.
  • Path to Production – Ensuring solutions are ready against the governance models in place for SMR against a backdrop of ITSM and ITIL.
  • Supplier Service Review board including escalations back into the ITLT, service credit management and innovation management.

You must be SC cleared and have a minimum of 10 years' service management of at least 5-8,000 users. You'll be career minded wanting a role that will both push you and give you a platform where you can have major inpact on the future view of service.

You can be based in Derby, Warrington or Manchester and must be mobile.

For full details please contact Tim Philpotts at Morson.